❓FAQ & Troubleshooting
Verification & Access Issues
Q: "I can't verify my wallet - the bot says my transaction is invalid"
A: This usually happens for one of these reasons:
Wrong transaction type: You sent tokens instead of SOL, or did a swap instead of a simple transfer
Wrong address: Double-check you sent to the exact verification address provided
Insufficient amount: Must send at least 0.001 SOL
Wrong wallet: Must send from the wallet that actually holds your $CRYPTIDZ tokens
Solution: Send a fresh 0.001 SOL transfer from your $CRYPTIDZ-holding wallet to the verification address provided by Sol D Groger.
Q: "I verified successfully but can't access tier groups"
A: Check these common causes:
Insufficient tokens: Your wallet doesn't have enough $CRYPTIDZ for the tier you're trying to access
Balance dropped: Your token balance fell below tier requirements after verification
Wrong wallet verified: You verified a wallet that doesn't contain your tokens
Solution: Ensure your verified wallet contains the required tokens (1 for Purple, 100,000 for Gold) and contact @CryptidzSupportBot if the issue persists.
Q: "I was removed from a tier group - why?"
A: Tier access is monitored continuously. You're removed if:
Token balance drops below tier requirements
Tokens transferred to a different wallet
Wallet balance changes due to selling or transfers
You violated the community guidelines
Solution: To regain access, ensure you have sufficient tokens and re-verify with Sol D Groger using /verify or verifytx
Q: "I have enough tokens but still can't access Gold tier"
A: Remember that upgrades require re-verification:
No automatic upgrades: System only monitors for decreases, not increases
Manual re-verification required: Use
/verifyorverifytxwith Sol D Groger againSame process: Follow the same verification steps with your current wallet
Solution: Contact Sol D Groger and use /verify or verifytx to upgrade your tier access.
Technical Issues
Q: "The bot isn't responding to my commands"
A: Try these troubleshooting steps:
Check command syntax: Ensure you're using the correct command format
Try private message: Some commands only work in private chats with bots
Restart interaction: Use
/startto refresh your session with the botCheck rate limits: You may have hit rate limits - wait and try again
Solution: If the bot still doesn't respond, contact @CryptidzSupportBot for technical support.
Q: "I can't find my transaction hash"
A: Here are multiple ways to locate it:
From Your Wallet:
Open transaction history in your wallet app
Find the SOL transfer to the verification address
Look for "Transaction ID", "Tx Hash", or "Signature"
Copy the complete hash (usually 80+ characters)
From Blockchain Explorers:
Solscan: Go to solscan.io, search the verification address, find your transaction
Solana Explorer: Visit explorer.solana.com, search the verification address
Solution: Use Sol D Groger's /txhelp command for detailed guidance.
Group & Community Issues
Q: "I was muted/banned - how do I appeal?"
A: For moderation actions:
Use
/appealwith Officer O if it was an automated restriction (e.g. raid protection)Review community guidelines to understand what happened
Contact @CryptidzSupportBot for manual moderation appeals
Be patient: Appeals are reviewed by human administrators
Solution: Follow community guidelines and use proper appeal channels.
Q: "I cannot copy the contract address from the fomo / burn alert. What should I do?"
A: Sharing tier group content is not allowed:
No exceptions - rules apply to everyone equally
Solution: Respect group confidentiality rules to maintain access.
Q: "Bot alerts seem delayed or missing"
A: Check your tier and alert settings:
Purple tier: Alerts have a 5-minute delay by design
Gold tier: Should receive real-time alerts
Group membership: Must be in appropriate tier groups to receive alerts
Bot functionality: Alerts depend on external data sources
Solution: Verify your tier access and group membership. Contact @CryptidzSupportBot if Gold tier alerts are delayed.
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