❤️Support Resources
Getting Help
Community Support (Fastest for Common Issues):
The Swamp Main Group: Ask questions and get help from other community members
Peer Assistance: Other users often have solutions to common problems
Community Knowledge: Experienced members can guide newcomers
Direct Support (For Technical Issues):
@CryptidzSupportBot: Direct line to Cryptidz administrators
Technical Problems: Bot malfunctions, system errors, account issues
Bug Reports: Report system problems or unexpected behavior
Account Appeals: Contest moderation actions or access problems
When to Use Each Support Channel
Use Community Support For:
General questions about how things work
Help understanding tier requirements
Guidance on verification process
Sharing experiences and tips
Non-urgent clarifications
Use @CryptidzSupportBot For:
Bots not responding or malfunctioning
Verification failing despite following instructions correctly
Account access problems that can't be resolved through normal channels
Reporting bugs or system errors
Appeals for moderation actions
Security concerns or suspicious activity
Support Best Practices
Before Requesting Help:
Check this documentation for answers to common questions
Try basic troubleshooting (restart bot with
/start, check command syntax)Search community discussions for similar issues
Gather relevant information (error messages, transaction hashes, screenshots)
When Requesting Help:
Be specific: Describe exactly what you're trying to do and what's happening
Include details: Error messages, commands used, steps taken
Be patient: Support staff and community volunteers help when available
Follow up appropriately: Provide additional information if requested
Information to Include:
What you were trying to do
Exact error messages received
Commands or steps you followed
Your tier status and group memberships
Transaction hashes (if verification-related)
Screenshots (if helpful)
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